SHIPPING & RETURNS
CHANGES IN STUDIO PICK UP
Due to the studio relocation, from Friday 16th April, studio pick ups will not be available. This option will be removed from the check out.
Please note, due to Covid-19 there are some slight changes to our shipping methods.
Both international and domestic parcels may experience a slight delay during delivery. Please be mindful that this is a unique situation, so delays may be inevitable. If your order is time sensitive, do not hesitate to contact us via email and we can assist however we can.
All orders are made and packaged in our Sydney Studio. Please allow between 1-5 business days for dispatch. Both domestic and international orders include a tracking number.
For Australian domestic orders, we offer two shipping methods;
Standard shipping costs a flat rate of $8 and can take between 1 and 10 business days to reach Australia addresses. We use Sendle and Australia Post services, if you prefer one of the services, please add a note during check out.
Express Post shipping costs a flat rate of $13 and will arrive the following business day after dispatch. This is provided that the address is a part of the Australia Post Express Post Network (which covers 80% of Australian addresses).
Please note, domestic orders over $85 will receive free standard shipping, which is automatically processed during check out.
International shipping has a flat rate of $15. It can take between 9 and 20 business days to reach the destination. Please note that some countries may charge additional custom fees. These fees are the sole responsibility of the receiver.
Please ensure that the shipping address is correct. In the event that the parcel does not reach the intended address due to an incorrect shipping address, further shipping fees will be calculated.
We are currently trying our best to use plastic free packaging. On occasion we will package in plastic but rest assured - the plastic has been passed on to us and has not been purchased new.
Studio Pick Up
If you are keen for these jewels and are able to get to Marrickville, Sydney, select the Studio Pick Up option at check out. Keep in mind that it can take between 1 and 5 business days to be ready for pick up. Pick up times are available Monday to Friday 10am to 4pm and are appointment only. Please ensure that you have been in contact for pick up to ensure there is studio access when you arrive.
Return & Exchange Policy
As these jewels sit on the body, we do not offer change of mind exchange or refund due to hygiene reasons. If, by stroke of bad luck you find a piece faulty, please contact us and we will try our best to figure out the best outcome.